The Apple Watch app has been problematic and has stopped working recently. I like it better than messing with the button on my HAs. The iPhone app is a great tool that I use many times a day to adapt my HAs to the changing environments at work, home, restaurants, etc. Almost unusable beyond basic volume control.
Spend some time with a new user, and don't tell them how it works WATCH them struggle to find stuff, and fix it! Don't expect them to adjust to YOUR "logic". Totally illogical and, apparently, random navigation. Instead, some features are found (or can't be found) in places that one can only guess at. it should all be right there in the menu. Makes me wonder if the developers spent any time with users to see them hunting for the features! If you have to explain it over and over, it needs to be changed! If I want to adjust the bass and treble, or enhance the sound, or adjust for wind noise, etc. BUT, trying to find the features is infuriating! Beyond the volume controls, finding the other settings defies logic. Obviously, the features like volume control, base and treble, and potentially the sound enhancer, are great features to provide in an app that pairs with the hearing aids by Bluetooth. This app has so much potential, but it is missing in the implementation. The Client is out of communication until inexplicably, a haphazard application executes, but with no notice.
On occasion, even though Settings & the SMART app indicate connection, there is no audible ringing, or speech. (Anytime the Smart app is no longer the active window, connectivity is lost.) As a result, a “pause” is necessary while SMART app re-connects, which takes from several seconds, or it may “hang” & require closing & re-launching the SMART app, which increasingly doesn’t work, even though Settings indicates an iPhone Bluetooth connection. Next, I need to confirm the connection status in the SMART app. On two occasions Resound reps have said the iPhone SE is incompatible, which ignores the fact that the App & SE have otherwise been compatible for several years.Īny time I intend to make a phone call, it usually requires going back to settings to confirm that level of Bluetooth connectivity most often there is. Lately, updates to iOS and the Resound “Smart” application have introduced problems maintaining Bluetooth connectivity to my iPhone SE, including the ability to hear either ringing of the number called, or the subsequent audio. I have been using Resound LINX2 hearing aids since 2015.